Privacy Policy

Last updated: October 2026

SMatrix ERP Technologies (“we”, “us”, “our”) operates the website https://smatrixerp.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using this website or submitting your details to us, you agree to this policy.

1. Who we are

SMatrix ERP Technologies
Main Road, KPHB, Hyderabad – 500072, Telangana, India
Email: smatrixerp@gmail.com
Phone: +91 8247 881 188, +91 7815 916 990

2. Information we collect

Information you give us:
– When you fill in a form on our website (such as the Contact form or the Free Consultation / Demo Class form): your name, phone number, email address, and any message you write.
– When you contact us by phone, WhatsApp, email, or social media: the details you share in those conversations.
– When you enrol in a course: details needed for registration and payment, such as your name, contact details, and course choice.

Information collected automatically:
– Technical information such as your IP address, browser type, device type, pages visited, and the time and date of your visit.
– Information collected through cookies and similar technologies (see section 5).

3. How we use your information

We use your information to:
– Respond to your enquiries and call you back about courses, batches, and fees.
– Register you for demo classes and courses, and communicate about schedules and support.
– Send you updates about our courses and offers by phone call, WhatsApp, SMS, or email. You can ask us to stop at any time.
– Understand how visitors use our website and improve it.
– Measure and improve our advertising on platforms such as Google and Meta (Facebook and Instagram).
– Meet legal, accounting, and security requirements.

4. Who we share your information with

We do not sell your personal information. We may share it only with:
– Service providers who help us run our business, such as website hosting, email and messaging services (including WhatsApp), form and CRM tools, and payment services.
– Analytics and advertising providers, such as Google and Meta, which receive technical and usage information through cookies and tags on our website.
– Authorities or other parties when required by law, or to protect our rights and safety.

These providers may process data on our behalf and under their own privacy policies.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies, including Google Tag Manager, and may use tools such as Google Analytics, Google Ads, and the Meta Pixel. These help us understand website traffic, measure the performance of our advertising, and show relevant ads. You can control or delete cookies in your browser settings. You can also manage ad personalisation in your Google and Meta account settings. Disabling cookies may affect some features of the website.

6. Third-party websites and services

Our website contains links and buttons that lead to other services, such as WhatsApp, Facebook, Instagram, and Google Maps. Those services have their own privacy practices, and we are not responsible for them.

7. How long we keep your information

We keep your information for as long as needed to respond to your enquiry, provide our courses, and meet legal, accounting, and security requirements. After that, we delete it or make it anonymous.

8. How we protect your information

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. However, no website or electronic transmission is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

You may contact us at any time to:
– Ask what personal information we hold about you.
– Ask us to correct or update it.
– Ask us to delete it, subject to any legal obligation to keep it.
– Withdraw your consent, or ask us to stop calling, messaging, or emailing you for marketing.

To make a request, email smatrixerp@gmail.com or call +91 8247 881 188. We will respond within a reasonable time.

10. Children

Our courses are meant for students, graduates, and working professionals. If you are under 18, please share your details only with the permission of a parent or guardian.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the date it was last updated.

12. Contact us

For any questions about this Privacy Policy or your personal information:
SMatrix ERP Technologies
Main Road, KPHB, Hyderabad – 500072, Telangana, India
Email: smatrixerp@gmail.com
Phone: +91 8247 881 188, +91 7815 916 990